Critical Emergency Assistance for Security and Fraud Issues

I clicked a suspicious link…
Follow these steps immediately to protect your device and information.
View StepsI entered my personal info on a suspicious site…
Take these urgent actions to secure your accounts and identity.
View StepsMy bank account might be compromised…
Act quickly to protect your funds and report suspicious activity.
Get HelpMy device is acting strange…
Follow these steps to detect and remove malware or unusual activity.
Learn HowSteps if You Clicked a Suspicious Link
- Do NOT enter any personal information.
- Disconnect from the internet immediately.
- Run a full antivirus/malware scan on your device.
- Change your passwords on important accounts.
- Monitor your accounts for suspicious activity.
Steps if You Entered Your Info
- Change your passwords immediately.
- Enable multi-factor authentication (MFA) on all accounts.
- Contact your bank if financial info was shared.
- Monitor credit reports for unusual activity.
- Report identity theft to the FTC at IdentityTheft.gov.
Steps if Your Bank Account Might Be Compromised
- Call your bank’s fraud hotline immediately.
- Freeze your debit/credit cards if necessary.
- Check recent transactions and report unauthorized charges.
- Consider placing a fraud alert on your credit report with Equifax, Experian, and TransUnion.
- Report to the FTC at FTC.
Steps if Your Device is Acting Strange
- Disconnect the device from the internet.
- Run antivirus and anti-malware software immediately.
- Do not download or open unknown files.
- Consider restoring from a known good backup.
- Contact professional IT support if problems persist.
Get Immediate Support

If you suspect fraud, identity theft, or account compromise, contact these trusted organizations immediately.
Banks – Fraud Hotlines
- Chase: 1-800-935-9935
- Bank of America: 1-800-432-1000
- Wells Fargo: 1-800-869-3557
- Citibank: 1-800-950-5114
Credit Bureaus
- Equifax Fraud Line: 1-888-766-0008
- Experian Fraud Line: 1-888-397-3742
- TransUnion Fraud Line: 1-800-680-7289
Government & Reporting
- FTC Fraud Hotline: 1-877-382-4357
- Identity Theft Reporting: IdentityTheft.gov
- FBI Internet Crime Complaint Center (IC3): ic3.gov
Printable Emergency Guide
You can download and print this emergency quick-action guide to keep near your computer or give to a family member.
